Terms of Service

1. Acceptance of these terms

These Terms of Service form an agreement between you and Extra Life Records Ltd, trading as Playloudr (“Playloudr”, “we”, “us” or “our”).

These Terms of Service govern access to and use of Playloudr. By creating an account, accessing the service, or using a public Playloudr feature, you agree to these terms. If you use Playloudr for an organisation, you confirm that you have authority to accept these terms for it.

2. Eligibility and account responsibility

You must be legally able to enter into these terms and must provide information that is accurate enough for the service to work. You are responsible for keeping account credentials and connected-service access secure, for activity under your account, and for telling us promptly about suspected unauthorised access.

3. Acceptable use

You may use Playloudr to create and operate music marketing pages, fan-capture flows, release campaigns, advertising workflows, and related analytics for lawful purposes. You must follow applicable law, the rights of the people whose information you submit, the rules of connected platforms, and any instructions shown in the service.

4. Prohibited activities

You must not use Playloudr to:

• break the law, infringe intellectual-property or privacy rights, or mislead fans;
• upload malware, unlawful, abusive, discriminatory, or harmful material;
• collect information without a proper reason or permission, or send unwanted communications;
• interfere with the service, probe or bypass security controls, scrape private data, or access another account;
• share or expose access tokens, private keys, or credentials; or
• attempt to manipulate analytics, advertising delivery, platform reviews, or campaign results.

5. User-provided content and intellectual property

You retain ownership of the content, artwork, recordings, copy, links, and other materials you provide. You are responsible for having the rights and permissions needed to upload, publish, advertise, and share them. You grant Playloudr the limited licence needed to host, process, display, transmit, and make the content available as part of the features you select.

Playloudr’s software, branding, templates, and service materials remain owned by the operator or its licensors. You may not copy, resell, or reverse engineer them except where applicable law permits.

6. Permissions required to provide the service

Some features require access to external accounts, pages, advertising assets, streaming accounts, or email lists. You authorise Playloudr to use those permissions only to provide the feature you selected and to follow your instructions. You can stop a connected feature by disconnecting it, removing the integration in the relevant third-party service, or contacting us.

7. Connected third-party platforms

Spotify, Apple Music, YouTube, Meta, Facebook, Instagram, Klaviyo, Resend, Google Analytics, and other connected services are third-party platforms. Their availability, review decisions, terms, policies, permissions, pricing, and data practices are controlled by them. Playloudr is not responsible for a third party’s service, content, account decision, outage, or policy change.

8. Meta and Instagram integrations

Where enabled, Playloudr can connect an authorised Meta account, discover eligible business and advertising assets, prepare campaigns, and read advertising status or performance information. A connected Facebook Page or Instagram professional account may be used as an advertising or publishing identity when the relevant feature supports it.

Meta, Facebook, and Instagram are not operated by Playloudr. Playloudr is not endorsed by, sponsored by, or responsible for Meta, Facebook, or Instagram. Your use of those services remains subject to their terms and policies.

9. Advertising accounts and campaign responsibility

You are responsible for the advertising account, budget, audience, creative, destinations, claims, permissions, and legal compliance of campaigns you configure. Playloudr may create campaigns or creatives in a paused state and may apply the campaign controls you authorise. Meta controls ad review, eligibility, billing, delivery, and final platform decisions. Playloudr does not guarantee approval, reach, spend, clicks, listeners, or any particular campaign result.

10. Public pages and content moderation

Published Smart Links, Pre-Saves, Promo Gates, and artist pages may be accessible to anyone with the URL. You are responsible for checking the accuracy, rights, claims, and destination of published content. We may remove or restrict content or access where we reasonably believe it is unlawful, harmful, abusive, infringing, or creating a security or service risk.

11. Service availability and changes

We work to keep Playloudr available, but the service depends on hosting, storage, authentication, email, music, analytics, advertising, and other third-party systems. Features may be changed, paused, or discontinued, including when a provider changes an API, permission, or policy. We will try to provide reasonable notice for material changes where practical.

12. Suspension and termination

You may stop using Playloudr at any time. We may suspend or terminate access where necessary to protect the service or other people, address a breach of these terms, comply with law, respond to provider restrictions, or stop abuse. Suspension may leave published content or third-party campaigns in place until they are separately paused or removed.

13. Disclaimers

To the extent permitted by law, Playloudr is provided on an “as available” and “as is” basis. We do not promise that the service will be uninterrupted, error-free, secure in every circumstance, or suitable for every purpose. Playloudr is a software tool, not legal, advertising, tax, financial, or professional advice.

14. Limitation of liability

To the extent permitted by law, Playloudr and its operator will not be liable for indirect, incidental, special, consequential, or loss-of-profit damages, or for losses caused by third-party platforms, provider decisions, content, account restrictions, campaign performance, or information you supplied. Nothing in these terms limits liability that cannot legally be limited, including liability for fraud or death or personal injury caused by negligence.

15. Indemnity

To the extent permitted by law, you agree to cover reasonable losses, claims, and costs arising from your unlawful use of Playloudr, your content, your campaign instructions, your breach of these terms, or your infringement of another person’s rights. This does not require you to cover a loss caused by Playloudr’s own breach or unlawful conduct.

16. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory rights you have under the law that applies to you.

17. Contact and dates

Questions about these terms can be sent to hello@extraliferecords.com. Read the Privacy Policy and data-deletion instructions for information about data practices and deletion requests.

Effective date: 1 August 2026
Last updated: 5 August 2026